User Support

For additional information and assistance in using Authoring, please contact the Ohio Help Desk, which is open Monday–Friday from 7:00 a.m. to 5:00 p.m. (except holidays or as otherwise indicated on the Ohio Assessment Portal).

Ohio Help Desk
Toll-Free Phone Support: 1-877-231-7809
Email Support: OHHelpDesk@cambiumassessment.com

Please provide the Ohio Help Desk with a detailed explanation of your question, as well as the following:

• If the question pertains to a user's account, provide the user's full name and email address.
• Any error messages and codes that appeared, if applicable.
• Operating system and browser information, including version numbers.